CUSTOMER SERVICE

Our Address:

Micro Swiss LLC
7101 143rd Ave NW , Suite E
Ramsey, MN 55303 USA

Hours:

Open M-F 8am-3pm (Central Time Zone)

Email:

sales@micro-swiss.com

Help Center

Installation Instructions
All Metal Hotend Kit for CR-10
All Metal Hotend Kit for CR-10s PRO
All Metal Hotend Kit for Wanhao i3
All Metal Hotend Kit for Wanhao Duplicator 6
All Metal Hotend Kit for FlashForge Creator Pro
All Metal Hotend Kit for Flashforge Finder
All Metal Hotend Kit for Flashforge Guider 2
All Metal Hotend Kit for Zortrax M200
FAQs
Purchasing
What types of payment do you accept?

We accept all forms of major credit and debit cards including Visa, MasterCard, Discover and American Express. We also have the option to use PayPal, Amazon Pay, Google Pay and Apple Pay.

Shipping
What are my shipping options?

Domestic (US) orders:

  • USPS First Class Mail (2-6 Business Days) · $ 0.00
  • USPS Priority Mail (1-3 Business Days)
  • USPS Priority Express Mail (1-2 Business Days)
  • UPS® Ground
  • UPS Next Day Air Saver® 
  • UPS Next Day Air®

International orders:

  • USPS First Class Mail International (7–21 days to arrive)
  • USPS First Class Mail International (7–21 days to arrive)
  • USPS Priority Express Mail International (5-7 day to arrive)
  • DHL EXPRESS WORLDWIDE (1-5 days day to arrive)

*If your shipment takes longer than its stated here, please email us at sales@micro-swiss.com

Where does my order ship from?

All Micro Swiss orders are shipped from Minnesota, USA. We also have re-sellers all over the world. Please see our re-sellers page for full list.

How fast will my order ship?

Most of the orders ship same day if placed before 3:00 PM Central Time (CT)

Do you ship international?

Yes, we ship all over the world from our facility here in Minnesota, USA. We ship internationally via U.S. Postal Service and DHL.

Import Tax & Duty

You are placing an order with a company which is based in USA. If your order is being shipped outside of the USA you may be liable to pay TAX/VAT when the shipment passes through customs.

Do you have re-sellers?

Yes we do! See our re-sellers page for full list.

Manufacturing
Where are your products manufactured?

The most majority of our products are made by us in our own Minnesota manufacturing facility.

Returns
What is the return policy?

Micro Swiss will accept returns or replacements within 30 days of purchase. Please check all the labels prior to opening your products. We will pay the return and/or replacement shipping cost due to manufacturing defects, shipping lost/stolen or not matching order. For all other returns, buyer will be responsible for all return shipping charges.

In-store credit for items over 30 days.

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