If something isn’t quite right, returning or cancelling your order is easy. Please use our Self-Service Portal to request authorisation and receive any documents or instructions needed to cancel your order or return your items.
Returns and Replacements
Microswiss accepts returns or replacements within 30 days of purchase. Please verify all product labels before opening the packaging.
Microswiss will cover return and/or replacement shipping costs when the request is due to a manufacturing defect, a lost or stolen shipment, or an item that does not match the original order.
For all other returns, the buyer is responsible for all return shipping costs.
Items returned more than 30 days after purchase may be eligible for in-store credit, allowing you to apply the value toward a future purchase. Before returning an order, please contact us so we can authorize the return: sales@micro-swiss.com
Items That Cannot Be Returned
Products purchased through an authorized reseller or third-party seller must be returned directly to the original seller in accordance with their return policy. Microswiss is unable to process returns or refunds for products that were not purchased directly from us.
Right of Withdrawal & Returns Policy
Under EU law, you have 14 days from the date you receive your order to cancel or return your purchase for any reason.
How to Start a Return or Cancellation
You can start the process instantly through our self-service system by logging in to your account.
Return Terms & Shipping
- Shipping Deadline: You must ship the items back to us within 14 days of submitting your online return request.
- Return Shipping Costs: Customers are responsible for the direct costs of return shipping.
- Condition: Items must be returned unused and in their original packaging.
Refunds
We will refund the full purchase price plus standard initial delivery costs within 14 days of receiving your return shipment. Refunds are issued to your original payment method.